PeakGet Peak
Back to Peak
Peak Support

Help, without the runaround.

Find quick answers for purchases, generations, privacy, and your account—or email the Peak team directly.

Talk to a real person.

Tell us what happened and which Peak feature you were using. We normally need your device type, app version, and a short description—not your password or payment details.

Email hi@roasconcepts.com

Quick answers

01

How do I restore a purchase?

Open Peak, go to Settings, choose Restore purchases, and make sure the device is signed in to the Apple Account used for the original purchase.

02

How do I manage or cancel Pro?

Open Settings on your iPhone, tap your Apple Account, then Subscriptions. Apple manages renewal, cancellation, billing, and refund requests.

03

What if a generation is stuck?

Check your connection, keep Peak open briefly, and try the request once more. If it still fails, email us with the mode you used and what happened. Do not include sensitive prompt content.

04

Where are my creations?

Open creation history in Peak to revisit recent chats, images, and videos. Completed work can be saved or shared from its result view.

05

How do I report harmful content?

Use Contact support in Peak Settings or email us with the subject “Report Content.” Include enough context for us to investigate, but do not resend harmful media unless we ask for it.

06

How do I delete my account?

In Peak, open Settings and tap Delete. You can also contact us for help. Account deletion does not cancel an active Apple subscription.

Purchases and refunds

Apple processes Peak purchases. We can help confirm what Peak shows, troubleshoot entitlement access, and guide you through restoration, but only Apple can approve an App Store refund.

Manage an active subscription from your Apple subscription settings. If access is missing after a successful purchase, use Settings > Restore purchases in Peak before contacting us.

Privacy and your account

You can review how Peak processes AI requests in our Privacy Policy. The app also includes an AI-data consent control for future submissions.

To permanently remove your Peak account and associated app data, follow our account-deletion steps. Remember that deleting an account does not cancel a subscription billed by Apple.

When you contact us

For a faster answer, include:

  • the feature or screen where the issue happened;
  • what you expected and what happened instead;
  • your iPhone model, iOS version, and Peak app version; and
  • a screenshot if it is useful and does not expose private information.

Never email passwords, full payment-card details, or sensitive personal information. Peak support will not ask for your Apple Account password.

Contact

Support email: hi@roasconcepts.com

Peak: AI Chat Agent
Provided by ROAS Solutions LLC